Digital Document Fraud (Classroom)

Digital Document Fraud (Classroom)

Digital documents are much more easily tampered with, copied or faked than hard copies – creating a greater risk of fraud. The Digital Document Fraud (Classroom) course will help you mitigate these risks by teaching ways to detect tampering with documents and emails.

Module details

A large part of our interactions with companies is now conducted online. Customers expect to be able to set up accounts, pay bills, and request assistance, all without having to be present themselves or bring in hard copies of their identification.

As a result, companies are increasingly asking for digital copies, photographs of identity documents and similar to verify the identity of the customer. Whilst this is more convenient for the customer, digital documents are much more easily tampered with, copied or faked than hard copies – creating a greater risk of fraud.

The Digital Document Fraud course will help you mitigate those risks by teaching ways to detect tampering with documents and emails. This course is operational in nature and you will be able to immediately apply the skills you have gained in your roles.

At the end of this course you will:

  • Have an understanding of metadata and how it can hold useful information
  • Technically and visually analyse image, document and PDF files for operationally useful data
  • Analyse emails for clues on their sender and their authenticity.
  • Have an understanding of computer network and security measures relevant to counter-fraud
  • Understand how to conduct a digital document investigation.
  • Know how to put together a professional report of their findings

Classroom agenda:

Day 1

Session One – Introduction

  • Domestics
  • Programme outline
  • Icebreaker – getting to know you

Session Two – Understanding Digital Document Fraud

  • What is Digital Document Fraud (DDF)?
  • How DDF can be used to combat fraud.
  • Understanding Metadata and digital documents.

Session Three – Image Analysis

  • Metadata and technical analysis.
  • Visual analysis.
  • Error Level Analysis
  • Identifying common elements of fraud.
  • Practical session.

Session Four – Document Analysis

  • Metadata and technical analysis.
  • Visual analysis.
  • Passport (digital copy) analysis.
  • Practical session

Session Five – Knowledge Check

  • Knowledge check and closing.

Day 2

Session Six – Recap

  • Recap of day one

Session Seven – Technical Foundation

  • Networking and internet technology for Counter Fraud professionals.
  • Operational security (VPNs, Proxies, ToR etc.).

Session Eight – Email Analysis

  • Technical analysis of emails
  • Visual and content analysis of emails.
  • Practical session.

Session Nine – Reporting and Evidencing

  • Best practices for recording investigations and handling evidence
  • File Hashing
  • Writing a professional standard report

Session Ten – Conducting an investigation

  • Step by step of conducting an investigation.
  • Developing understanding of collection plans and analysis.

Session Eleven – Practical Exercise

This section is a practical exercise, in which students will use the skills they’ve gained to undertake a ‘real world’ scenario in which they are tasked with analysing documents to prove or dispute a given narrative. This will involve collating available data, analysing it (whilst avoiding red herrings) and producing a professional standard report on their findings.

Session Twelve – Closing

  • Knowledge check
  • Next steps and developing knowledge
  • Close

The course is essential for anyone with a digital document verification role.

Entry requirements

This programme should be attended by anyone that needs to verify documents, deal with customer applications, or investigate fraud. There are no technical or pre-course requirements, although students should be comfortable using computers.

Schedule & Teaching

The classroom course is taught over two days and is both practical and interactive. The course ends with a significant practical exercise in the afternoon of the second day, which takes students through a mock investigation. 


I found Ben to be an exceptionally knowledgeable and approachable instructor. With a decade of experience in DDF, I still found a lot in this course that will inform my practice going forwards.

Duncan Garvie

If you want to know more about digital document fraud then book this one. It’s professional, interesting and fun.

"Enjoyed the course. The lecture Ben was very knowledgeable of the topic . He kept the discussion very interesting and lively for the participants."

Maria Estrella Juson

"Ben was great at both the technical knowledge aspect as well as the best practices/ actual application aspect. He was also very approachable."

"The course was very informative and will change my company's approach to digital documents."

David Munn

"The course and the trainer were very informative. I have taken lots away from the two days. Would highly recommend."

Danny Tennick

"I was not sure if to book this course or not, but i am very happy i did. Ben is extremely knowledgeable and available."

Xhorxhi Zaimi