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Terms and Conditions

Cifas Academy Terms and Conditions

These terms and conditions (the “Terms”) apply between the person, firm, company or other entity specified as the purchaser on the booking form ("you" or "your") and Cifas, a company registered in England and Wales under company number 02584687 with its registered office at 6th Floor Lynton House, 7-12 Tavistock Square, London WC1H 9LT (“Cifas”, “we”, “us” or “our” in these Terms) for Cifas Fraud and Cyber Academy qualifications and courses (including but not limited to courses, specialist training, workshops and third party online training platforms) specified on your booking form (the "Course"). 

 

Please read these Terms carefully as they contain important information. By submitting your request to book the Course (a "Booking Request") you agree to be bound by these Terms to the exclusion of all other terms. If you do not agree to be bound by these Terms, Cifas will be unable to accept your request. Where you are submitting a Booking Request on behalf of individual(s) who are designated as a delegate in the Booking Request (each, a “Delegate”), you shall  ensure that you have the necessary rights to share the Delegate’s personal data as part of this Booking Request, and you will procure that the Delegate: (i) is aware of these Terms; and (ii) shall comply with the Terms at all times.  

 

Cifas reserves the right to review and update these Terms from time to time, however your Booking Request will be subject to the version of the Terms in force at the time you book the relevant Course.

 

1. Booking Requests: Your Booking Request is an offer to Cifas to attend a Course which is subject to Cifas’ acceptance in writing via email. A binding contract between Cifas and you will only be formed when written confirmation of acceptance ("Confirmation" or "Confirmed") is sent by Cifas to you using the contact details you provided at the time of the Booking Request. 

 

2. Prices: Cifas reserves the right to change prices without notice, however the fees for your Booking Request will be the applicable price at the time of your Booking Request as set out in the Confirmation. Prices are inclusive of VAT. 

 

3. Payment: Fees for the Course must be paid either: (i) by card at the point of submitting your Booking Request; or (ii) by invoice. If you have an applicable discount code this must be entered at the time of booking, as the discount cannot be applied retrospectively. Payment of fees must be received in full and in cleared funds by Cifas from you within 48 hours prior to the relevant Course, unless you submit a Booking Request within that period in which case payment in full must be received prior to the Couse start date. If payment of your fees is not received in full within such time frame, Cifas may (as it may reasonably determine): (i) require such payment as a condition of your attendance on the Course; (ii) refuse your attendance on the Course; and/or (iii) re-allocate your place on the Course to another third party delegate. No refunds of any proportion of any fees already paid (if any) will be made and any balance of your fees will remain due and payable where attendance on a Course is refused in accordance with this Clause 3.

 

4. Intellectual Property Rights: All intellectual property rights subsisting in and arising from or in connection with the Course (including but not limited to all documents, products and materials developed by Cifas, or its agents, subcontractors, personnel or other third parties engaged by Cifas as part of or in relation to the Course(s) in any form (the “Deliverables”)) are either owned solely, jointly or licensed by Cifas, and protected by applicable laws (“Cifas IPRs”). Cifas grants to you, or shall procure the direct grant to you of, a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable and non-sublicensable licence to all required Cifas IPRs for the purpose of you receiving and using the Course(s) and Deliverables in compliance with these Terms. Nothing in these Terms shall transfer the ownership of the Cifas IPRs. The Deliverables cannot, in whole or in part, be altered, disseminated, copied, reproduced, uploaded, posted, displayed, or linked to in any way without the prior written consent of Cifas. 

 

5. Video recording:  Cifas may record the Course which will be shared with Delegates. Such recordings may also be used and shared for monitoring quality assurance, as well as in connection with reviewing complaints submitted by a Delegate. Videos will not be shared with any other party except where permissible and strictly required in connection with legal proceedings or complaints.

 

6. Trainers: Cifas may provide trainers with appropriate knowledge and expertise to deliver the Course as it, in its sole discretion, deems fit. Cifas shall be entitled at any time, and without notice, to substitute any trainer with any other person who, in Cifas’ sole discretion, it deems suitably qualified to present the relevant Course.  All materials, delivery and assessments for the Course are undertaken in English except where specified by applicable law.

 

7. Cancellations and Postponements by You: Cancellation and postponement requests must be sent to academy@cifas.org.uk.  If you choose to cancel attendance on the Course for any reason whatsoever:

 

Refunds are not applicable for cancellations made within 14 days prior to the Course date. Please note, if you wish to postpone attendance on the Course, this will be treated by Cifas as a cancellation in accordance with the terms of this Clause 7. Substitutions of Delegates on a Course can be made at any time at no extra cost. Please inform the Cifas training team in advance by emailing academy@cifas.org.uk.  

 

8. Cancellations and Postponements by Us: Cifas reserves the right to alter or cancel a Course up to and including the date of the Course. A non-exhaustive list of examples of where Cifas may do this include (but are not limited to):

 

If Cifas cancels a Course, Cifas will try to reschedule the Course and will inform you of the rescheduled dates and location (where applicable). If Cifas is unable to reschedule the Course or if you are unable to attend the rescheduled dates, we will offer you a 100% refund of the fees paid by you for the Course. Please note that, any costs incurred in connection with attendance of the Course (excluding the Course fees), are entirely your responsibility and Cifas does not accept any responsibility or liability whatsoever for reimbursement of such costs (including without limitation travel and accommodation costs). 

 

9. Non-attendance on the Course: If you fail to attend the Course you are booked on without giving prior notice Cifas of cancellation or postponement in accordance with Clause 7 of the Terms, we are unable to refund the Course fees. You will need to submit another Booking Request as per these Terms. 

 

10. Conduct on the Course: Cifas reserves the right to remove any Delegate whose behaviour is reasonably deemed to be inappropriate by Cifas or its trainers . In these circumstances, Cifas will not refund any fees incurred for the removed Delegate’s place on the Course.

 

11.  Data Protection: Cifas Learning is provided by Cifas, a company registered in England and Wales under company number 02584687 and with our registered office at 6th Floor Lynton House, 7-12 Tavistock Square, London WC1H 9LT (“Cifas”, “we”, “us” or “our” in these Terms). Where we decide the purpose and means for which personal data you supply is processed, we are the “data controller” in terms of the UK GDPR and the Data Protection Act 2018 (referred to collectively in these Terms as “data protection legislation").

 

The personal data collected in connection with your Booking Request or collected as part of the delivery of a Course, is processed on the basis that it is necessary for us to do so as part of providing the Course (this contractual necessity is our lawful basis under the data protection legislation). Without it, we would not be able to provide the relevant course. If you are booking a Course on behalf on someone else, then it is your responsibility to make sure that you have their permission to do so.

 

As part of providing the Course, we may email you and Delegates with updates about the Course that has been booked. We may also email you and Delegates with details of other similar learning courses; please let us know if you do not want us to do this.

 

We will process personal data you have provided using cloud services that meet our security and compliance standards, both within and outside the UK, and keep it for as long as necessary to fulfil the purpose(s) for which it was collected or a maximum of six years, whichever is shorter. We will process such personal data in the UK, using Microsoft Azure, and keep it for six years. We have implemented appropriate technical and organisational measures to protect personal data – Cifas is certified to ISO/IEC 27001 the international standard for operating an information security management system, and to Cyber Essentials, the online security scheme run by the Government’s National Cyber Security Centre. Cifas commissions regular penetration testing of all systems by independent experts approved under the CREST scheme.

 

We will share personal data you gave provided with those people and organisations needed to help deliver the Course, including our payment services provider. In addition, we may disclose information you have provided to the extent that we are required to do so by law or regulation (which may include to government bodies such as qualification regulators, or to law enforcement agencies), in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights. If a Delegate attends a Course that is accredited by a third party, then Cifas will also share the Delegates’ personal data with such third party on the lawful basis of Cifas’ legitimate interests for the purposes of compliance monitoring, quality assurance, and the provision of certification of successful Course completion (where relevant). 

 

You have certain rights under data protection legislation: the rights of data access and portability, to ask us to correct or delete the data we hold, and the rights to object to or restrict our use of your data. If you have any questions about Cifas Learning or wish to exercise your data protection rights, then please contact us at academy@cifas.org.uk.  The Cifas Data Protection Officer can also be contacted through this way. If you are not happy with how we have acted, then you have the right to complain to the Information Commissioner's Office at www.ico.org.uk .

 

12. Plagiarism: Cifas maintains a strict policy against plagiarism. Plagiarism includes, but is not limited to, submitting work or assignments that are not your own, whether created by another individual or generated using artificial intelligence (AI) tools. If Cifas reasonably determines that a Delegate has submitted plagiarised work, including work generated in whole or in part by AI tools (except where such use has been approved in writing by Cifas, for example, as a reasonable adjustment to accommodate a Delegate’s disability), Cifas reserves the right in its sole discretion to: (i) remove the Delegate from the Course; (ii) withhold any qualifications and certificates relating to the Course; and (iii) where applicable, notify the organisation that has funded the Delegate’s place on the Course of the Delegate’s removal and the reasons for it. In these circumstances, no refund of Course fees will be provided in respect of the removed Delegate’s place.  

 

13. Liability: To the fullest extent permitted by the applicable law, Cifas excludes: (a) all liability for loss, injury or damage to persons or property in connection with delivery and receipt of the Course (including training materials and guidance notes provided during or in connection with the Course); (b) all indemnities, warranties, representations, terms and conditions (whether express or implied); and (c) any actual or alleged indirect loss or consequential loss howsoever arising suffered by you and any Delegate, or any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss (whether direct or indirect). If Cifas is liable to you or a Delegate for any reason, Cifas’ total aggregate liability arising out of or in connection with the Course (whether under these Terms or otherwise) is limited to the amount of fees received from you in connection with the Course. 

 

14. Third Party Rights: No person other than you and Cifas shall have the right (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise) to enforce these Terms. 

 

15. Governing Law: These Terms are governed by English law, and you submit to the exclusive jurisdiction of the English courts. Nothing in this Clause shall prevent or restrict Cifas from pursuing any action against you in any court of competent jurisdiction.