Verifying Customer Identities
How do you distinguish between a genuine customer and a bad actor looking to exploit or harm your business? Customer verification ('Know Your Customer', or KYC) is a crucial opportunity to safeguard your organisation by preventing criminal activity from gaining a foothold. Information and documentation provided as part of your customer onboarding process all contain vital clues to the real identities and aims of your potential customer - clues that can stop application fraud in its tracks.
Cifas Members receive a 5% discount.
Module details
Highly practical, this course will ensure you and your teams are effectively verifying your customers and detecting and preventing associated threats - including fraud – and reporting on your findings clearly and concisely. You’ll learn how to:
- Understand the process of customer verification
- Learn how to visually and technically analyse images and documents (such as passports, driving licenses and utility bills) for customer verification.
- Understand metadata and the role it plays in uncovering hidden information about the applicant.
- Understand how to uncover manipulation or malicious editing of images and documents.
- Understand how to put together a professional report of your findings.
This course is designed for KYC and customer/client onboarding teams, as well as anyone who needs to routinely verify or investigate documents.