Verifying Customer Identities

Verifying Customer Identities

How do you distinguish between a genuine customer and a bad actor looking to exploit or harm your business? Customer verification ('Know Your Customer', or KYC) is a crucial opportunity to safeguard your organisation by preventing criminal activity from gaining a foothold. Information and documentation provided as part of your customer onboarding process all contain vital clues to the real identities and aims of your potential customer - clues that can stop application fraud in its tracks.

Module details

Highly practical, this course will ensure you and your teams are effectively verifying your customers and detecting and preventing associated threats - including fraud – and reporting on your findings clearly and concisely. You’ll learn how to:

  • Understand the process of customer verification
  • Learn how to visually and technically analyse images and documents (such as passports, driving licenses and utility bills) for customer verification.
  • Understand metadata and the role it plays in uncovering hidden information about the applicant.
  • Understand how to uncover manipulation or malicious editing of images and documents.
  • Understand how to put together a professional report of your findings.

This course is designed for KYC and customer/client onboarding teams, as well as anyone who needs to routinely verify or investigate documents. 

Entry requirements

This course requires good written English.

Schedule & Teaching

Learners will self-study via the online platform of our trusted third party trainer (Peter Darby Associates), with practical assessments and one-to-one support from the trainer.

This course has an estimated time commitment of between 8-12 hours and learners will start and study at their own pace. 

If you are making a debit or credit card booking, you will be able to start this course within 5 working days.

If you select to pay by invoice, you will be given access to the course only when full payment has been made. Invoices must be paid within 30 days.