Verifying Customer Identities (e-verification)

How do you distinguish between a genuine customer and a bad actor looking to exploit or harm your business? Customer verification ('Know Your Customer', or KYC) is a crucial opportunity to safeguard your organisation by preventing criminal activity from gaining a foothold. Information and documentation provided as part of your customer onboarding process all contain vital clues to the real identities and aims of your potential customer - clues that can stop application fraud in its tracks.

Module details

Highly practical, this course will ensure you and your teams are effectively verifying your customers and detecting and preventing associated threats - including fraud – and reporting on your findings clearly and concisely. You’ll learn how to:

• Understand the process of customer verification
• Learn how to visually and technically analyse images and documents (such as passports, driving licenses and utility bills) for customer verification.
• Understand metadata and the role it plays in uncovering hidden information about the applicant.
• Understand how to uncover manipulation or malicious editing of images and documents.
• Understand how to put together a professional report of your findings.

This course is designed for KYC and customer/client onboarding teams, as well as anyone who needs to routinely verify or investigate documents.